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Implementation
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New Practice Lab
Listening
Policy
Implementation
Our Expertise
About
Listening
Policy
Implementation
Our Expertise
About
20,000 Colorado taxpayers eligible for $8 million in unclaimed refunds
Our expertise Brett Maney 10/15/25 Our expertise Brett Maney 10/15/25

20,000 Colorado taxpayers eligible for $8 million in unclaimed refunds

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State is Contacting Thousands of Coloradans Who May Be Eligible For Unclaimed Tax Credits, Helping Coloradans Maximize Tax Refunds
Our expertise Brett Maney 10/15/25 Our expertise Brett Maney 10/15/25

State is Contacting Thousands of Coloradans Who May Be Eligible For Unclaimed Tax Credits, Helping Coloradans Maximize Tax Refunds

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IRS plans to rescind hundreds of deferred resignation offers to ‘fill critical vacancies’
Our expertise Brett Maney 8/21/25 Our expertise Brett Maney 8/21/25

IRS plans to rescind hundreds of deferred resignation offers to ‘fill critical vacancies’

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Direct File Proves Its Worth | Opinion
Our expertise Brett Maney 7/2/25 Our expertise Brett Maney 7/2/25

Direct File Proves Its Worth | Opinion

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Survey Explores Unrealized Tax Credits
Our expertise Brett Maney 6/3/25 Our expertise Brett Maney 6/3/25

Survey Explores Unrealized Tax Credits

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Survey: Time, cost and complexity prevent some from filing taxes altogether
Our expertise Brett Maney 5/22/25 Our expertise Brett Maney 5/22/25

Survey: Time, cost and complexity prevent some from filing taxes altogether

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Blog: Who Gets Credit? Understanding Family Barriers in Tax Credit Access
Our expertise Brett Maney 5/21/25 Our expertise Brett Maney 5/21/25

Blog: Who Gets Credit? Understanding Family Barriers in Tax Credit Access

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New Practice Lab Releases Groundbreaking Survey Exploring Gaps in Tax Credit Delivery
Our expertise Brett Maney 5/21/25 Our expertise Brett Maney 5/21/25

New Practice Lab Releases Groundbreaking Survey Exploring Gaps in Tax Credit Delivery

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Misunderstandings keep families from claiming tax credits
Our expertise Brett Maney 5/20/25 Our expertise Brett Maney 5/20/25

Misunderstandings keep families from claiming tax credits

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Developing outreach strategies for identifying and enrolling residents eligible for tax credits in Colorado
Implementation Mat Poirot 3/1/25 Implementation Mat Poirot 3/1/25

Developing outreach strategies for identifying and enrolling residents eligible for tax credits in Colorado

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Collaborating with human services agencies to connect eligible residents to tax credits in Illinois
Implementation Mat Poirot 1/31/25 Implementation Mat Poirot 1/31/25

Collaborating with human services agencies to connect eligible residents to tax credits in Illinois

Using Human Services administrative data to better connect eligible residents to tax credits in Illinois

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Mapping the landscape of knowledge on barriers to tax filing and credit claiming
Listening Mat Poirot 11/5/24 Listening Mat Poirot 11/5/24

Mapping the landscape of knowledge on barriers to tax filing and credit claiming

Mapping the landscape of knowledge on barriers to tax filing and credit claiming

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Success of IRS's Direct File, Politics Aside, Is Tied to States
Our expertise Brett Maney 11/1/24 Our expertise Brett Maney 11/1/24

Success of IRS's Direct File, Politics Aside, Is Tied to States

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Memo to Treasury: Increasing Refundable Tax Credit Uptake
Policy Jake Maguire 8/9/24 Policy Jake Maguire 8/9/24

Memo to Treasury: Increasing Refundable Tax Credit Uptake

As a follow-up to a meeting hosted by Treasury and IRS, NPL offered a memo with ideas on increasing uptake for outreach and credit uptake strategies for those undertaking tax credits.

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3 Changes To IRS Direct File On Stakeholders' Wish Lists
Our expertise Brett Maney 8/5/24 Our expertise Brett Maney 8/5/24

3 Changes To IRS Direct File On Stakeholders' Wish Lists

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IRS Can Transform Taxpayer Experience if It Learns Right Lessons
Our expertise Brett Maney 7/5/24 Our expertise Brett Maney 7/5/24

IRS Can Transform Taxpayer Experience if It Learns Right Lessons

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Learning about Direct File's Spanish version user experience
Listening Mat Poirot 6/30/24 Listening Mat Poirot 6/30/24

Learning about Direct File's Spanish version user experience

Listening Project: Spanish-Speaking Users of IRS Direct File

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What it will take to make Direct File permanent
Our expertise Brett Maney 6/12/24 Our expertise Brett Maney 6/12/24

What it will take to make Direct File permanent

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The Future of Individual Income Tax Return Filing: IRS Direct File and Third-Party Software Solutions
Our expertise Brett Maney 5/15/24 Our expertise Brett Maney 5/15/24

The Future of Individual Income Tax Return Filing: IRS Direct File and Third-Party Software Solutions

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IRS’ Direct File pilot earns high user satisfaction
Our expertise Brett Maney 4/29/24 Our expertise Brett Maney 4/29/24

IRS’ Direct File pilot earns high user satisfaction

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