IRS plans to rescind hundreds of deferred resignation offers to ‘fill critical vacancies’
Will the Republican budget bill spur more businesses to provide benefits like childcare?
Head Start at 60: A Legacy Worth Investing In | Opinion
Direct File Proves Its Worth | Opinion
Blog: Big Changes in Federally Supported Child Care Payments Are Coming in 2025
Blog: What Does a Federal Transition Mean for Local Early Childhood Initiatives?
Biden signs into law Government Service Delivery Improvement Act
Memo to CPAL: Potential Use of Medical Financial Partnerships and Managed Care Organizations
The policy team offered a memo to the Child Poverty Action Lab on the potential use of medical financial partnerships and managed care organizations.
Musk Efficiency Commission Sets Sights on Filing Simplification
Satisfaction with federal government services climbs to 7-year high
Success of IRS's Direct File, Politics Aside, Is Tied to States
As Election Day approaches, what’s the future of federal CX?
Input to Senator Murray: "Child Care for Working Families Act"
The policy team provided redline feedback for Senator Patty Murray's office on the drafted Child Care for Working Families Act.
Memo to Treasury: Increasing Refundable Tax Credit Uptake
As a follow-up to a meeting hosted by Treasury and IRS, NPL offered a memo with ideas on increasing uptake for outreach and credit uptake strategies for those undertaking tax credits.
3 Changes To IRS Direct File On Stakeholders' Wish Lists
IRS Can Transform Taxpayer Experience if It Learns Right Lessons
Learning about Direct File's Spanish version user experience
Listening Project: Spanish-Speaking Users of IRS Direct File
Blog: Federal Agencies are Delivering on Whole of Government Approach to Care
Input to Senator Wyden: "End Confusing Government Services Act"
The New Practice Lab team was asked to provide input on a drafted bill to improve and enable more customer research under the Paperwork Reduction Act for Senator Wyden's office.
