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New Practice Lab
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Policy
Implementation
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New Practice Lab
Listening
Policy
Implementation
Our Expertise
About
Listening
Policy
Implementation
Our Expertise
About
Success of IRS's Direct File, Politics Aside, Is Tied to States
Our expertise Brett Maney 11/1/24 Our expertise Brett Maney 11/1/24

Success of IRS's Direct File, Politics Aside, Is Tied to States

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Brief: Connecting More Families to Early Care and Education Programs Through Streamlined Enrollment
Our expertise Brett Maney 10/31/24 Our expertise Brett Maney 10/31/24

Brief: Connecting More Families to Early Care and Education Programs Through Streamlined Enrollment

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As Election Day approaches, what’s the future of federal CX?
Our expertise Brett Maney 10/31/24 Our expertise Brett Maney 10/31/24

As Election Day approaches, what’s the future of federal CX?

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Input to Senator Murray: "Child Care for Working Families Act"
Policy Jake Maguire 10/31/24 Policy Jake Maguire 10/31/24

Input to Senator Murray: "Child Care for Working Families Act"

The policy team provided redline feedback for Senator Patty Murray's office on the drafted Child Care for Working Families Act.

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Blog: Meet the Early Care and Education Implementation Working Group
Our expertise Brett Maney 10/24/24 Our expertise Brett Maney 10/24/24

Blog: Meet the Early Care and Education Implementation Working Group

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Improving every level of service delivery
Our expertise Brett Maney 10/23/24 Our expertise Brett Maney 10/23/24

Improving every level of service delivery

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Blog: Enrolling children in early childhood education programs is a puzzle
Our expertise Brett Maney 10/17/24 Our expertise Brett Maney 10/17/24

Blog: Enrolling children in early childhood education programs is a puzzle

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Easing the Stress Parents Face
Our expertise Brett Maney 9/21/24 Our expertise Brett Maney 9/21/24

Easing the Stress Parents Face

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Navigating the Government Maze with Empathy and Innovation as a Public Servant
Our expertise Brett Maney 9/20/24 Our expertise Brett Maney 9/20/24

Navigating the Government Maze with Empathy and Innovation as a Public Servant

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Pennsylvanians will win if Harris and Trump focus on caregiving
Our expertise Brett Maney 9/10/24 Our expertise Brett Maney 9/10/24

Pennsylvanians will win if Harris and Trump focus on caregiving

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Blog: Back to School with America’s Local Early Care and Education Leaders
Our expertise Brett Maney 8/22/24 Our expertise Brett Maney 8/22/24

Blog: Back to School with America’s Local Early Care and Education Leaders

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Paid family leave is the right answer for PA families – and the commonwealth itself
Our expertise Brett Maney 8/9/24 Our expertise Brett Maney 8/9/24

Paid family leave is the right answer for PA families – and the commonwealth itself

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Memo to Treasury: Increasing Refundable Tax Credit Uptake
Policy Jake Maguire 8/9/24 Policy Jake Maguire 8/9/24

Memo to Treasury: Increasing Refundable Tax Credit Uptake

As a follow-up to a meeting hosted by Treasury and IRS, NPL offered a memo with ideas on increasing uptake for outreach and credit uptake strategies for those undertaking tax credits.

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3 Changes To IRS Direct File On Stakeholders' Wish Lists
Our expertise Brett Maney 8/5/24 Our expertise Brett Maney 8/5/24

3 Changes To IRS Direct File On Stakeholders' Wish Lists

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Can Human-Centered Design Help Rebuild Trust in Government?
Our expertise Brett Maney 8/1/24 Our expertise Brett Maney 8/1/24

Can Human-Centered Design Help Rebuild Trust in Government?

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Blog: Implementation is Everything, and Early Care and Education is No Exception
Our expertise Brett Maney 7/27/24 Our expertise Brett Maney 7/27/24

Blog: Implementation is Everything, and Early Care and Education is No Exception

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Women’s Bureau’s Paid Leave: Equity Implementation Conference
Our expertise Brett Maney 7/17/24 Our expertise Brett Maney 7/17/24

Women’s Bureau’s Paid Leave: Equity Implementation Conference

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The Care Economy: Connections, Challenges, and Opportunities
Our expertise Brett Maney 7/9/24 Our expertise Brett Maney 7/9/24

The Care Economy: Connections, Challenges, and Opportunities

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IRS Can Transform Taxpayer Experience if It Learns Right Lessons
Our expertise Brett Maney 7/5/24 Our expertise Brett Maney 7/5/24

IRS Can Transform Taxpayer Experience if It Learns Right Lessons

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Learning about Direct File's Spanish version user experience
Listening Mat Poirot 6/30/24 Listening Mat Poirot 6/30/24

Learning about Direct File's Spanish version user experience

Listening Project: Spanish-Speaking Users of IRS Direct File

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